Privacy Policy

1. Information We Collect

To provide you with the best cosplay shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Details: Products purchased, sizing preferences, custom costume requirements
• Account Information: Username, password (encrypted), order history, wishlists

Technical Information

• Device Information: IP address, browser type, device type, operating system
• Browsing Data: Pages visited, products viewed, time spent on site, referral sources
• Location Data: General geographic location (country/city level) for shipping and regional offers

2. How We Use Your Information

We use your information to enhance your cosplay journey:

• Order Processing: To process and fulfill your orders for Anime Costumes, Custom Armors, Cosplay Wigs, and other products
• Customer Service: To provide support for your purchases and answer questions about our collections
• Personalization: To recommend products from our Genshin Impact Collection, Marvel Universe, or other categories you might enjoy
• Security: To protect against fraud and unauthorized transactions
• Marketing: To send updates about new collections, special offers (like our WELCOME10 discount), and cosplay events (you can opt-out anytime)
• Improvements: To enhance our website, products, and customer experience

3. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

Service Providers

• Payment Processors: PayPal, credit card companies for secure transaction processing
• Shipping Partners: Logistics companies to deliver your cosplay items worldwide
• Technical Support: Website hosting and maintenance providers

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

4. International Data Transfers

As we serve cosplayers worldwide (excluding some remote areas and parts of Asia), your data may be processed in different countries. We ensure all transfers comply with applicable data protection laws and maintain the same level of security regardless of location.

5. Data Storage and Security

We protect your data with the same dedication we put into our cosplay products:

Storage Duration

We retain your personal information only as long as necessary for:

• Fulfilling orders and providing customer support
• Complying with legal obligations (typically 7 years for financial records)
• Maintaining business records for improvement purposes

Security Measures

• Encryption: All sensitive data is encrypted during transmission and storage
• Secure Payment Processing: We use PCI-compliant payment processors
• Access Controls: Limited employee access to personal information
• Regular Security Assessments: Ongoing monitoring and updates to our security practices

6. Your Rights and Choices

You have control over your personal information:

Access and Correction

• View and update your account information
• Correct inaccurate or incomplete data

Data Portability

• Request a copy of your personal data in a readable format

Deletion Rights

• Request deletion of your personal information, subject to legal requirements

Marketing Preferences

• Opt-out of marketing communications at any time
• Adjust cookie preferences through your browser settings

Objection and Restriction

• Object to certain processing activities
• Request restriction of processing in specific circumstances

To exercise any of these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how cosplayers use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Show relevant cosplay products and offers

Your Cookie Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to shop on our site.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to other sites, such as cosplay communities or event pages. We are not responsible for the privacy practices of these external sites.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email. We encourage you to review this policy periodically.

11. Contact Information