Product Questions
What types of products do you offer?
We specialize in high-quality cosplay items, including costumes, props, wigs, shoes, and custom armors. Our collections feature characters from popular franchises like Genshin Impact, Marvel, DC Universe, Disney, and many video games and TV shows. Whether you’re dressing up for a convention or a photoshoot, we have everything you need to bring your favorite characters to life!
Do you offer custom costumes and armors?
Yes! Our “Custom Armors & Costumes” section is perfect for cosplayers looking for personalized items. We work with you to create unique pieces that match your vision. Please allow extra processing time for custom orders to ensure they meet our premium standards.
Are your costumes and props high-quality?
Absolutely! Every item undergoes a meticulous 1-2 day quality check before shipping. We pride ourselves on offering durable, detailed costumes and props that stand out at any event. From intricate armor pieces to specialty wigs, we ensure every product meets our high standards.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods tailored for cosplayers:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch. Ideal for upcoming events!
– Free Shipping: Available for orders over $50, using EMS with delivery in 15-25 days after dispatch. Perfect for budget-conscious planners.
All orders include tracking and secure packaging to protect your items.
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch. Ideal for upcoming events!
– Free Shipping: Available for orders over $50, using EMS with delivery in 15-25 days after dispatch. Perfect for budget-conscious planners.
All orders include tracking and secure packaging to protect your items.
How long does order processing take?
Orders require 1-2 business days for processing and quality checks. We inspect every item to ensure it’s perfect before shipping it out to you.
Do you ship internationally?
Yes, we ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. We’re working to expand our reach, so check back for updates. For specific location queries, contact us at [email protected].
When should I order for a convention?
We recommend ordering at least 3-4 weeks in advance. This allows time for processing, shipping, and any adjustments, so you can avoid last-minute stress and focus on your cosplay!
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not satisfied with your purchase, you can return the items in original condition for a refund or exchange.
What if my items arrive damaged or have missing pieces?
Contact us immediately at [email protected] if you receive damaged items or notice missing components. We’ll quickly resolve the issue to ensure your cosplay experience is seamless.
How do I initiate a return?
Email our support team with your order details and reason for return. We’ll guide you through the process and provide a return address if applicable.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Yes! We use encrypted payment processing to protect your data. You can shop with confidence knowing your information is secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy exclusive discounts like our WELCOME10 code for first-time buyers!
General Support
How can I contact customer service?
Reach us at [email protected] for any questions. Our friendly team is here to help fellow cosplayers with shipping, products, or any concerns.
Where is Cosrea Cosplay based?
We’re located at 1946 Oakmound Road, Chicago, US 60603. While we serve cosplayers globally, our base ensures reliable service and support.
Do you offer discounts for first-time buyers?
Yes! Use code WELCOME10 during checkout for a discount on your first purchase. Happy cosplaying!
Still have questions? Email us at [email protected] – we’d love to hear from you!